Effective date: 25 February 2026
This Privacy Policy explains how COGNIT ("COGNIT", "we", "our", or "us") collects, uses, and protects information in connection with our AI‑powered missed call texting service and related websites, applications, and services (collectively, the "Service"). It is intended for business users who use COGNIT to handle missed calls from their customers, as well as for individuals whose calls or messages are processed through the Service.
COGNIT is an AI‑powered communications tool that helps businesses automatically respond to missed phone calls using SMS text messages. We provide a web‑based/SaaS‑style platform that detects missed‑call events and sends automated or semi‑automated text responses on behalf of our business customers to keep customer interactions seamless and confidential.
For the purposes of applicable data protection laws, COGNIT generally acts as a “data processor” or “service provider” in relation to the caller information we process on behalf of our business customers, and as a “data controller” in relation to our own business customer account information and Service analytics. Where this Policy uses the terms "you" or "your", it may refer both to our business customers and to individuals whose calls or messages are processed via the Service, depending on the context.
COGNIT is designed for businesses, professionals, and organizations that receive inbound phone calls from customers, clients, or leads. When a call is missed, the Service can:
COGNIT is not a consumer application for personal use. Our direct customers are responsible for ensuring that their use of the Service, and their instructions to us, comply with applicable telecom, marketing, and privacy laws in the jurisdictions where they operate and where their callers are located.
COGNIT is focused on secure, confidential customer communication. According to the service design, we do not intentionally expose or store personal data such as emails, names, or payment card details unless explicitly provided by our business customers for account or billing purposes. However, as a telecom‑related and AI‑assisted messaging service, we necessarily process certain information to operate the Service. This section explains those categories.
When a business signs up for and uses COGNIT, we may collect and process the following information directly from that business or its authorized users:
When a caller dials a phone number that is configured to use COGNIT and the call is missed, we may process certain information relating to that call and subsequent SMS responses on behalf of the relevant business customer. This may include:
We process this information strictly to provide the Service to the relevant business customer, in accordance with their configuration and lawful instructions. Business customers are responsible for ensuring that they have a lawful basis to process caller information and to use COGNIT to send SMS communications to their callers.
COGNIT is designed not to require or intentionally store directly identifying personal details (such as email addresses, full names, or payment card numbers) of callers simply for the purpose of responding to missed calls by SMS. However:
We do not sell personal data and do not use customer account details, caller phone numbers, or message content for unrelated marketing purposes.
Where applicable (for example, if you are located in the European Economic Area, the United Kingdom, or a jurisdiction with similar requirements), we rely on the following legal bases to process personal data:
In general, we use information we process (whether about business users or callers) for the following purposes:
We use the information we collect or process in connection with the Service only as necessary and proportionate to operate and improve COGNIT, and in accordance with our agreements with business customers. This includes, in particular:
We do not sell personal data. We share information only with the following categories of recipients and only to the extent necessary to provide and secure the Service or as required by law:
Where we engage third‑party service providers to process information on our behalf, we require them by contract to implement appropriate security measures and to process information only in accordance with our instructions and applicable law.
We retain information only for as long as reasonably necessary to provide the Service, fulfill the purposes described in this Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. In general:
Where feasible, we aim to minimize retention of directly identifying information and encourage business customers to configure retention settings that align with their own legal and business needs.
We implement technical and organizational measures designed to protect the confidentiality, integrity, and availability of the information we process. These measures may include, among others:
No system can be guaranteed to be completely secure, and we cannot promise that unauthorized access or breaches will never occur. However, we are committed to continually improving our security posture and to notifying affected parties where required by law if a security incident impacts their information.
Because COGNIT is a cloud‑based communications service, information processed via the Service may be transferred to, stored in, or accessed from countries other than the country where it originated. These countries may have data protection laws that differ from those in your jurisdiction.
Where required by law, we implement appropriate safeguards for such international transfers. These may include relying on adequacy decisions, using standard contractual clauses approved by relevant regulators, or other lawful transfer mechanisms. Business customers remain responsible for ensuring that their configuration and use of the Service comply with any restrictions on cross‑border data transfers that apply to them.
Depending on your location and applicable law, you may have certain rights regarding personal data that relates to you. These rights may include, for example:
If you are a caller whose information is processed by COGNIT on behalf of a business customer (for example, your phone number, call metadata, or SMS content), we typically act as a processor/service provider, and any request to exercise your data protection rights should in the first instance be directed to the relevant business that you called. We will support our business customers in responding to such requests in accordance with our contractual commitments and applicable law.
Business customers have primary control over the data processed through their COGNIT accounts. Depending on the features provided by the Service, you may be able to:
If you require assistance in managing or deleting data processed via your COGNIT account, including in connection with a data subject request you receive, you may contact us using the details in the "Contact Us" section below. We will respond in accordance with our contractual obligations and applicable law. Please note that we may be unable to delete or anonymize certain information where we are legally required to retain it or where it is technically infeasible to do so without undue burden.
The Service is intended for use by businesses and other organizations. It is not directed to or intended for use by children. We do not knowingly collect personal data from children under the age of 16 (or any higher age limit that may apply in a particular jurisdiction) as account holders or business users.
Because COGNIT processes inbound calls and messages, it is possible that callers may include individuals under this age threshold; however, such processing occurs only incidentally on behalf of business customers as part of their normal telecom activities. Business customers are responsible for ensuring that their use of the Service, including communications with minors if any, complies with applicable laws and parental consent requirements.
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will take appropriate steps to notify business customers, such as by posting the updated Policy on our website, updating the “Effective date” at the top, and/or providing a notice through the Service or via email where feasible.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect information processed through COGNIT. Your continued use of the Service after any changes to this Policy will constitute your acknowledgment of the updated Policy.
If you have any questions or concerns about this Privacy Policy, our data protection practices, or would like to exercise your rights, you may contact us at:
Email: [email protected]
Call: 952-260-5722
When contacting us, please provide sufficient information to allow us to identify you and understand your request. If you are a caller seeking to exercise rights relating to communications you received from a specific business using COGNIT, we may direct you to contact that business where appropriate, and we will assist them in responding to your request as required by applicable law.
"No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties."